We developed a program covering topics concerning key competencies such as delegating, people development and management, engagement and motivation – all were related to central elements of the managers’ roles that were not fulfilled. Each of the management training modules covered predominantly practice-oriented tools and ended in practical assignments which the managers had to complete and whose outcomes they had to share in the subsequent modules. We also invested time in encouraging managers to write a description of their role. All descriptions were verified by their line managers as well.