How a big international company managed to involve the management in improving employee engagement

Culture | October 1, 2019

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Тhe Challenge

Our client was a big international company that had conducted an engagement survey using the methodology of a big consultancy company. The management team had found it difficult to accept the results. Moreover, they did not deem themselves responsible for improving engagement levels and were reluctant to commit to measures for improving the results.

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The Solution

We conducted a half-day workshop in which we worked with the managers to help them better understand employee engagement and the factors that had an impact on it.

We went through the principles, on which social research is based to help them overcome the scepticism towards the data derived from the conducted study. We also reviewed the structure of the methodology used as well as the specific management, HR and cultural factors that influenced the results against each of the scales in the study.

We helped each of the managers plan for specific measures based on the results from their division, department or team.

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The Results

We improved understanding of the results and the way they should be interpreted and translated into specific action. We assisted the HR team in obtaining a higher level of responsibility on the part of the managers for the results from the study.