We worked with the client to develop a system for work performance management and staff technical expertise assessment. We trained team leaders in our methodology for creating role descriptions based on key result areas and for defining performance measurement criteria. Together with them, we prepared role descriptions for each position and the applicable criteria and assessment methods. Team leaders themselves assumed the leading role in the process. We provided them with expert assistance and validation of the created descriptions and assessment criteria. We applied the same approach to non-technical positions as well. In collaboration with the executive director and the HR manager, we defined how results were to be tied to remuneration and the enhancement of the technical competency level.
We presented the defined system to all affected employees and provided time and space to hear and discuss their concerns and suggestions.
We carried out a 2-day work performance management training session for everyone engaged with people management at the company in which we worked on their feedback giving skills, their skills for having the performance review conversation or dealing with potentially difficult situations in the process.